1. Introduction
Welcome to Formatr, LLC ("Company," "we," "us," or "our"). These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Formatr, LLC, governing your access to and use of our software, website, mobile application, and any associated services (collectively referred to as the "Services"). By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as any applicable laws and regulations.
These Terms apply to all visitors, users, and others who access or use the Services. Whether you are accessing our Services for personal or business purposes, your use of the Services is conditional upon your acceptance of these Terms. If you do not agree to any of these Terms, you must discontinue use of the Services immediately.
We reserve the right to modify these Terms at any time, at our sole discretion, and without prior notice. Such modifications will be effective immediately upon being posted on our website or notified to you through email or other means. It is your responsibility to review these Terms periodically for any changes. By continuing to use the Services after modifications have been made, you agree to be bound by the updated Terms.
Please note that our Services primarily focus on assisting users with document formatting supported with a specially trained AI model. While we strive for the highest level of accuracy and quality, the Services are provided on an "as is" and "as available" basis, and we make no representations or warranties as to the results or outcomes of using our Services.
2. Eligibility
By accessing or using our Services, you represent and warrant that:
Legal Capacity: You have the full legal capacity and authority to agree to these Terms. If you are using the Services on behalf of an organization, Formatr, or other legal entity, you represent that you have the authority to bind that entity to these Terms.
Compliance with Local Laws: You are responsible for ensuring that your use of the Services complies with all applicable laws and regulations in your jurisdiction, including but not limited to intellectual property laws, privacy laws, and regulations concerning data security. The availability of our Services in certain jurisdictions does not constitute an offer or invitation to use the Services if such use would violate local laws.
User Registration: Certain features of our Services may require you to create an account. You must provide accurate, up-to-date, and complete information during the registration process. You are responsible for safeguarding your account credentials, including your username and password, and for all activities that occur under your account. You agree to notify us immediately if you become aware of any unauthorized use of your account or any other breach of security. We reserve the right to suspend or terminate your account if any information you provide is found to be inaccurate, incomplete, or otherwise in violation of these Terms.
Restrictions: We reserve the right to refuse access to the Services to anyone at our discretion, including in cases where the individual has previously violated these Terms or engaged in unlawful conduct.
Failure to meet any of these eligibility criteria will result in the suspension or termination of your account and access to the Services. We shall not be liable for any loss or damage arising from your failure to comply with these eligibility requirements.
3. Description of Services
At Formatr, LLC, we provide AI-powered tools and services designed to enhance the presentation and formatting of your documents. Our Services aim to assist users, including professionals, students, and organizations, in improving document layout, structure, and overall readability. The core features of our Services include, but are not limited to:
-
Document Formatting Analysis: Users can upload documents to our platform and our proprietary AI model analyzes these documents to identify formatting issues and based on this analysis, the AI suggests corrections, which the user can review and approve before applying them to the document.
-
AI-Generated Content: In addition to formatting suggestions, our platform also generates AI-driven content to aid in document preparation. This may include Automatic generation of highlights, title pages cover letters, common statements covering funding or the use of generative AI (non-exhaustive) helping users quickly grasp the essential information and properly formatted documents.
-
Document Management Tools: Our software is equipped with features that help users organize and manage their documents, particularly for students and professionals working with multiple deadlines. These features may include deadline tracking for project submissions and alerts and reminders for upcoming deadlines or incomplete tasks.
-
Continuous Improvement and New Features: As part of our commitment to improving user experience, we are continuously working to enhance our Services. This means we may introduce new features, tools, or improvements over time. Such changes may include new content generation features, enhanced document analysis capabilities, or entirely new functionality. These updates may be offered as part of your existing subscription or as an add-on service.
-
Service Limitations: While we strive to ensure the accuracy of our AI-generated suggestions and content, the nature of artificial intelligence means that occasional errors or misinterpretations may occur. The results provided by the AI are recommendations, and users are ultimately responsible for reviewing and approving the final output. We do not guarantee perfection in every document analyzed, nor can we guarantee compliance with specific formatting styles unless explicitly stated.
-
Access to Services: Access to certain features of the Services may be subject to subscription plans, which may include free, basic, or premium options. We reserve the right to modify the features included in each subscription tier or add/remove features at our discretion. You will be notified of any such changes that affect your subscription plan.
By using our Services, you acknowledge that these features are designed to assist in preparation and management, but ultimate responsibility for the final document remains with you.
4. Account Registration and Security
-
To access certain features, you may need to create an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
-
You are responsible for safeguarding your account login details and are liable for any activities or actions under your account. You agree to notify us immediately of any unauthorized use of your account.
5. User Obligations and Conduct
When using our Services, you agree to:
-
Use the Services only for lawful purposes and in accordance with these Terms.
-
Upload only documents that you own or have the right to use.
-
Not use the Services for any fraudulent, illegal, or unauthorized purposes.
-
Not interfere with or disrupt the integrity or performance of the Services.
-
Prohibited activities include, but are not limited to:
-
Circumventing or attempting to circumvent any security measures of our Services.
-
Reverse-engineering or decompiling our software.
-
Engaging in any activity that could cause harm to our Services, systems, or other users.
6. Intellectual Property Rights
-
All intellectual property rights in the Services, including but not limited to software, algorithms, AI models, text, graphics, logos, and trademarks, are owned by or licensed to Formatr, LLC. These rights are protected under applicable laws.
-
We grant you a limited, non-exclusive, non-transferable license to access and use the Services for personal or internal business use. This license does not grant you any ownership rights in the software or other aspects of the Services.
-
By uploading documents or other content ("User Content") to the Services, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, store, modify, and display your User Content solely for the purpose of providing the Services to you.
-
Inputs and outputs from AI features are considered your User Content, and you are responsible for ensuring they do not infringe on anyone’s rights.
7. AI-Generated Content and Suggestions
-
Our Services utilize an AI-powered model to offer document formatting suggestions and generate content such as summaries, highlights, and title pages to enhance your documents. While we strive to ensure accuracy and quality in these AI-generated recommendations, AI technology has inherent limitations, and occasional errors or misinterpretations may occur. All AI-driven suggestions are intended to assist you, but it is your responsibility to review and approve each suggestion before applying it to your document.
-
Formatr, LLC makes no representations or guarantees regarding the suitability, accuracy, or compliance of AI-generated content with any specific standards or legal requirements. By using the Services, you acknowledge that AI recommendations may not fully capture your unique needs or requirements, and you agree to use them at your own risk. We strongly encourage users preparing professional, academic, or legally binding documents to seek additional expert review to ensure accuracy and compliance.
-
Please note that the AI model is a supportive tool and may not detect all formatting or content-related issues. You retain full responsibility for the final content of your documents, and Formatr, LLC shall not be liable for any consequences resulting from reliance on AI-generated suggestions.
8. Payment and Subscriptions
-
Access to certain features of the Services may require payment of fees, which will be specified at the time of purchase. All fees are non-refundable unless otherwise stated.
-
If you subscribe to a paid service, you authorize us to charge your payment method on a recurring basis for the subscription fees and any applicable taxes. You can cancel your subscription at any time, but cancellation will only take effect at the end of your current billing period.
-
If your due subscription payment is not made on time, we may suspend your account or limit your access to the free version of our products.
9. Data Protection and Privacy
-
As part of our commitment to protecting your privacy, we collect, process, and store your personal data in accordance with our Privacy Policy [insert link to Privacy Policy]. By using our Services, you consent to our collection and use of your personal data as described in this Privacy Policy. The types of personal information we may collect include, but are not limited to, your name, email address, login credentials, usage data, and any documents or content you upload to our platform.
-
We collect your personal data to facilitate the provision of our Services, which includes enabling access to our platform, offering document formatting and management tools, improving user experience, enhancing functionality, and safeguarding the security of our systems. This data may also be used to communicate with you, deliver customer support, and notify you of updates, new features, or relevant information about your account and subscription.
-
We understand the sensitivity of the documents you upload to our platform. Therefore, we employ industry-standard security protocols and encryption techniques to safeguard the confidentiality and integrity of your documents and personal information. Access to user data is restricted to authorized personnel only and is used solely to provide the services for which it was collected. Despite our commitment to data security, no method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security. It is therefore advisable to maintain personal backups of your documents and data.
-
We retain your personal information and document data only as long as necessary to fulfill the purposes for which they were collected or as required by applicable laws and regulations. Upon termination of your account, we will delete or anonymize your personal data and document information, except where retention is required by legal obligations or to resolve disputes, enforce our agreements, or protect our legal rights.
-
You have the right to access, correct, or request the deletion of your personal information stored by us. Additionally, you may request a portable copy of certain data you provided to us in a structured, commonly used, and machine-readable format. Requests can be made by contacting our data protection team at hello@formatr.ai using the subject line ‘Request to exercise data rights’ and we will address your request promptly as per our legal obligations.
-
We do not share your personal data with third-party entities for their own marketing or other purposes. However, we may share data with trusted service providers who assist in delivering our Services, such as cloud storage providers or analytics platforms. These third parties are contractually bound to maintain the confidentiality and security of your data and are prohibited from using it for any purpose other than providing the agreed-upon services.
-
Where applicable, personal data may be transferred and processed outside of your country or jurisdiction, in regions where we or our service providers operate. We take appropriate steps to ensure that any international data transfers comply with applicable data protection laws and are protected with suitable safeguards.
-
We reserve the right to modify or update our data protection practices as necessary. Any changes to this clause will be communicated through updates to our Terms and/or Privacy Policy. Your continued use of our Services following such updates will signify your acceptance of the revised terms.
-
If you have any concerns or inquiries about how we collect, process, or secure your data, please reach out to us at hello@formatr.ai. We are committed to addressing your concerns and upholding your rights in compliance with applicable data protection laws.
10. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Formatr, LLC. These links are provided for convenience and do not imply our endorsement or responsibility for the content, policies, or practices of any third-party websites. Each third-party service operates independently, with its own terms and privacy policies, which you should review carefully before engaging with these platforms.
While we strive to ensure a reliable user experience, Formatr, LLC does not control or guarantee the accuracy, security, or legality of third-party content or services. Any interactions or transactions with third parties, including those integrated with our platform through software, plugins, or APIs, are conducted at your own risk. We are not liable for any loss or damage arising from your reliance on or use of third-party websites or services, including potential impacts on data privacy and security.
Additionally, we may periodically update or remove third-party links and integrations to improve our Services. We reserve the right to do so without prior notice and do not guarantee ongoing support for any specific third-party service. If you encounter any issues or have questions regarding third-party content accessed through our platform, please contact us at hello@formatr.ai though we remind users that third-party services are ultimately responsible for their own content and practices.
11. Modifications to the Services
We reserve the right to modify or discontinue, temporarily or permanently, any part of the Services with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.
12. Termination
You may discontinue your use of the Services and terminate your account at any time by contacting us at hello@formatr.ai using the subject line ‘Request to close account’. Upon termination, all rights granted to you under these Terms will cease immediately, and you must discontinue all use of the Services.
We reserve the right to suspend or terminate your account or access to the Services at our sole discretion if you violate these Terms, engage in unlawful activities, or disrupt the operation of our Services. In such cases, we may delete your account and any associated data without prior notice.
Neither Formatr, LLC nor any of its affiliates shall be liable to you or any third party for termination of your access to the Services. Any provisions of these Terms that are intended to survive termination, including limitations of liability and indemnification, shall remain in effect post-termination.
13. Limitation of Liability
-
The Services are provided on an “as is” and “as available” basis, without any warranties of any kind, whether express or implied. While we strive to ensure the reliability and accuracy of our Services, we make no guarantees that the Services will be uninterrupted, error-free, or completely secure. You acknowledge that use of the Services is at your sole risk.
-
To the fullest extent permitted by law, Formatr, LLC and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of, or inability to use, the Services. This includes, but is not limited to, loss of data, revenue, profits, or business opportunities, even if we have been advised of the possibility of such damages.
-
In jurisdictions where limitations of liability are not fully enforceable, our liability shall be limited to the maximum extent permitted by law. In all cases, our aggregate liability arising out of or relating to these Terms or your use of the Services shall not exceed the amount you have paid to Formatr, LLC in the twelve months preceding the claim.
14. Indemnification
You agree to indemnify, defend, and hold harmless Formatr, LLC, along with its affiliates, officers, employees, and agents, from and against any claims, losses, damages, liabilities, and expenses (including legal fees) arising out of or related to your use or misuse of the Services, your violation of these Terms, or any infringement by you or any third party using your account of any intellectual property or other right of any person or entity.
This obligation to indemnify applies to claims arising from your content, actions, or use of the Services and will remain in effect even after you cease using the Services. In the event of any such claim, we reserve the right to assume exclusive defense and control, and you agree to cooperate with us in defending against these claims.
15. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of the state of Delaware U.S.A. Any disputes arising from these Terms or your use of the Services shall be resolved through binding arbitration, with the seat of arbitration in Delaware, unless otherwise agreed by the parties.
16. Changes to These Terms
We may modify these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of the Services after any changes to the Terms constitutes your acceptance of the new Terms.
17. Contact Information
If you have any questions or concerns about these Terms, please contact us at hello@formatr.ai.