1. Overview and Commitment to Privacy

At Formatr, LLC ("we," "us," "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy describes the types of information we collect, why we collect it, how we use and safeguard it, and your rights concerning your information. Our goal is to ensure that all users of our platform understand their data rights and feel secure in trusting us with their information.

By accessing or using our Services, you agree to the terms outlined in this Privacy Policy. We encourage you to review this policy carefully and to contact us if you have any questions or concerns regarding our data practices.

Our services include both free and paid plans. We generate revenue through pay-per-use formatting, weekly passes, and subscription plans. We do not, and will never, sell your data.

2. Information We Collect

We collect information necessary to deliver our Services, enhance user experiences, and maintain a secure environment. This information is categorized into the following types:

1. Personal Information: This includes your name, email address, and other details you provide when creating an account. If you contact us for support, we may also collect any additional information you provide to address your inquiries. If you sign up via third-party services such as Google, Apple, or WeChat, we may collect only the information you authorize.

2. Usage Information: We collect data about your interaction with our Services, including IP addresses, browser types, device information, and activity logs. This data helps us improve functionality, resolve issues, and provide secure, seamless service.

3. Document and Content Information: When you upload documents for analysis by our AI supported software, we store the content to provide and improve our Services. This content remains private and is only accessible by you or authorized personnel, as described in this policy.

4. Transaction Data: If you make a payment, we collect billing information and payment method details to process transactions securely. We use trusted third-party payment processors, who handle payment information in compliance with industry standards.

3. How We Use Your Information

The information collected serves multiple purposes essential to delivering a high-quality service:

1. Personal and usage information enables us to provide access to our Services, process transactions, and deliver customized content.

2. We analyze usage and content data to refine our AI models, introduce new features, enhance user experience, and troubleshoot technical issues.

3. We use your contact information to communicate important updates, respond to support inquiries, and notify you about account activity.

4. Usage data, IP addresses, and device information help us monitor for suspicious activity and protect the integrity of our platform.

We will not use your personal information for purposes not outlined in this policy without first seeking your explicit consent.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Protecting Your Information

We implement stringent security measures to protect your data, including encryption protocols, access controls, and regular audits. Only authorized personnel have access to personal and document information, and access is strictly for providing or improving the Services. You have the option to delete your documents at any time.

However, please note that while we work hard to protect your data, no online service is completely secure. We advise users to keep their personal copies of any uploaded documents and to contact us if they detect any suspicious activity in their accounts.

5. Sharing Your Information

We only share your information under specific circumstances to protect your privacy. We may share information with selected third-party vendors who perform services on our behalf, such as data storage providers or analytics firms. These vendors are contractually obligated to maintain data confidentiality and to process data only for the purposes authorized by us.

We may share information when legally required, such as in response to a subpoena, court order, or government request. Additionally, we may disclose information if we believe it necessary to prevent harm or protect our legal rights.

In the event of a business restructuring, such as a merger, acquisition, or asset sale, your information may be transferred to the new entity under terms consistent with this Privacy Policy.

6. Data Transfers Outside Your Jurisdiction

Our Services may involve processing or storage of data in locations outside your country. We implement appropriate safeguards, such as standard contractual clauses, to ensure that international data transfers meet relevant data protection standards. If you have questions about our data transfer practices, please contact us.

7. Retention and Deletion of Information

We retain your information only as long as necessary to fulfill the purposes for which it was collected, as required by law, or for resolving disputes and enforcing agreements. When personal data is no longer needed, we securely delete or anonymize it.

Upon request, or upon termination of your account, we will delete your personal data and any documents you’ve uploaded, unless legal obligations require retention. We will inform you if we need to retain certain data due to regulatory or compliance reasons.

8. Your Data Privacy Rights

We respect your rights regarding your personal data and provide mechanisms to exercise them:

1. Access: You have the right to request access to the personal data we hold about you.

2. Correction: If you believe that the data we hold is incorrect or outdated, you may request corrections.

3. Deletion: You can request the deletion of your data under certain conditions, such as when it is no longer necessary for the purposes it was collected.

4. Data Portability: Where feasible, you have the right to request a copy of your data in a structured, commonly used format to transfer to another service provider.

5. Objection to Processing: In specific cases, you may object to the processing of your data, particularly where it is used for marketing purposes.

To exercise these rights, please contact us at hello@formatr.ai using the subject line ‘Data protection request. We may request proof of identity to validate your request, and we commit to responding within legal timeframes.

9. Use of Cookies and Tracking Technologies

Our website and Services use cookies and similar technologies to improve user experience, track activity, and collect information on usage patterns. Cookies help us understand user preferences and optimize our Services. You may manage your cookie preferences in your browser settings, though disabling cookies may impact certain features.

10. Changes to Our Privacy Policy

This Privacy Policy may be updated periodically to reflect changes in our practices or regulatory requirements. In the event of significant changes, we will notify you by email or via our website. Your continued use of our Services following such updates signifies acceptance of the revised policy. We encourage you to review this policy regularly to stay informed of our data practices.

11. Policy Disclaimers

While we take all reasonable steps to ensure data security, it’s important to note that we cannot guarantee absolute protection against unauthorized access or data breaches. By using our Services, you acknowledge and accept these risks. This policy does not cover third-party websites, applications, or services linked to our platform. We encourage you to review the privacy practices of any third-party service before engaging with them.

Notice to End Users on Formatr Business or Education Accounts If you are using Formatr through an organization (such as your employer or school), your organization may control your account and access your data. Please refer to your organization’s policies for more information.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please reach out to us at hello@formatr.ai. We value your privacy and are committed to addressing your inquiries promptly and transparently.